How to Troubleshoot

Please read over for troubleshooting and for answers to commonly asked questions.


Once every 2 days it is highly recommended to restart firestick and clear cache.
2 times per week it is highly recommended to reboot modem.

Saving to favorites – You must be in the Live TV Section to save to favorites. Select your channel and long hold the middle button until the drop down menu pops up. Select Add to Favorites. Now your channel will appear in the “Favorites” category in both Live TV and EPG sections.

How to Refresh Channels & Guide – To refresh channels click on Live TV > in upper right hand corner click on the 3 dots, then Refresh Channels, Movies and Series. After channels have refreshed click on Refresh TV Guide.

Buffering Issues – If you have buffering issues, reset your modem and clear your cache in the app. You clear your cache by going to the home screen of Firestick, then go to Settings > Applications > Manage InstalledApplications > Live TV or my app then scroll down to clear cache.

Sports & PPV – Many games, fights and shows have multiple channels assigned to them. If you are experiencing lagging or buffering, try a different channel. Sometimes new links for games are added throughout the day so a refresh of channels is needed.

To refresh channels click on Live TV > in upper right hand corner click on the 3 dots, then Refresh Channels, Movies and Series.

Change Media Player – If you are trying to watch a movie in the Movie section (not movie channel) and the movie isn’t playing correctly for you, change to VLC or MX Player. You do this when selecting movie, long press middle button and select play with VLC player (if you don’t have it, it’s a free download and the system will tell you).

Live TV is better with default player and some movies prefer VLC.

When playing with VLC player and the words don’t match up with the lips click the menu button on the remote (button with 3 lines) it will bring a menu up on the screen, in the second row the second icon click on audio delay, you’ll see a plus and a minus sign on the right hand side of screen, click on the – until you get to -300 this will fix the issue with voice is not matching the lips.

Resume watching a movie – use VLC player then click menu button on remote, the one with 3 lines on it next to home button, a menu will pop up, in top row, an icon will say jump to time, click that and put in how many minutes you want to jump to.

Parental Controls – Parental controls are included in the app should you need them. on main page of app, click settings icon in upper right hand corner, then click Parental Controls.

Change time format – To change the time format, click settings icon in upper right hand corner, then click Time Format.

Set up 4k Firestick remote – To set up 4k firestick remote to control tv, press home button, settings, equipment control, manage installed equipment, TV, change TV and follow instructions.
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